Violaine Bauducel is a Service Excellence Manager at Philips Healthcare, where they focus on enhancing customer service performance across Europe. With previous experience as a Project Manager in Customer Service and roles in purchasing and logistics at Philips, they have successfully led various digital transformation projects. Violaine holds a Project Management Professional (PMP) certification from IECS-EME Strasbourg, completed in 1994. Throughout their career, they have demonstrated expertise in lean management and a commitment to continuous improvement in service delivery.
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