Xinglai L.

Xinglai L. is a Business Process Senior Manager with over 10 years of experience in Service Operations Management. They have spent 4 years as a Global Business Process Owner in various Customer Service areas and 6 years as a Lead Scrum Product Owner, where they initiated and ran the largest global service program. Xinglai holds certifications as a Six Sigma Black Belt, Agile Scrum Product Owner, and ServiceMax System Administrator. They completed their Bachelor's and Master's degrees in Electronics at Tsinghua University and have held significant positions at Agilent Technologies, Hewlett Packard, and Philips.