Mike Etherington is a seasoned professional with over 24 years of experience in the contact and call center industry. They have held various leadership roles, including Team Manager at Serco, where they managed a team of over 20 advisors, and Team Leader at Affinion International, overseeing 15 agents to maximize productivity. Mike's expertise includes coaching, mentoring, and developing teams to meet ambitious targets in fast-paced environments. They have also achieved several educational qualifications, including an HNC in Business and Finance and an NVQ Level 4 in Management. Currently, Mike is the Marketing Manager at MarketMakers.
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