Dan Grayson

Dan Grayson has over a decade of experience in the customer service industry, focusing on client satisfaction and complaint handling. They have worked in various roles, including as a Sales and Service Coordinator at Pets at Home and a Lecturer in Animal Behaviour and Welfare at Reaseheath. Dan currently serves as the Head of Customer Service at Caroola and has previously held positions at Peninsula UK and Optionis Group, where they leveraged digital marketing and online reputation management strategies. They are passionate about coaching and developing others while continuously striving to enhance team productivity and morale.