Shakima S.

Director of Customer Care at Phobio

Shakima S. has a diverse work experience. Shakima began their career in 2010 as a BGCO Coordinator at Verizon Wireless. In 2013, they became a Business Owner/ Image Consultant at Defining Only You. In 2014, they held two roles simultaneously, a Genius Admin at Apple and an Owner/Designer at Defining Style Clothing LLC. In 2017, they joined Phobio as a Director of Customer Care and later assumed the role of Customer Support Manager. Shakima also held the role of Team Lead at Phobio, where they were responsible for a team of Advocates, assisting them in resolving customer issues and escalating issues to the Manager when necessary.

Shakima S. attended Strayer University-Georgia from 2013 to present, where they are currently pursuing an Associate's degree in Marketing.

Links

Previous companies

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Timeline

  • Director of Customer Care

    February, 2021 - present

  • Customer Support Manager

    August, 2019

  • Team Lead

    May, 2017

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