Caroline Dickson

Caroline Dickson is an experienced business analyst with a robust history in the financial services sector. Currently contracted at Phoenix Group since November 2020, Caroline has previously held similar positions at Clydesdale Bank and Prudential plc, focusing on business change related to regulatory requirements. Caroline's career spans over three decades, with significant roles at Tesco Bank and the Royal Bank of Scotland, where responsibilities included operational change governance, quality monitoring, and product management. Additionally, Caroline has experience in customer service management from Nationwide Building Society, leveraging a comprehensive knowledge of customer experience and business process improvement throughout various roles. Formal education includes studies at Anniesland College and Woodside Secondary.