Catherine O'Rourke is a CI Manager at Phoenix Group, currently leading initiatives to improve business processes. Previously, they served as a Customer Service Leader at Diligenta Limited from 2013 to 2022, where they managed high-profile projects and business analysts. Catherine is FPC, ITOL, and PRINCE 2 qualified, with a strong background in the BPO sector and over four years of experience driving customer service excellence under challenging timeframes.
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