Chris Chew

Customer Oversight And Improvement Manager

Chris Chew is an accomplished professional in the financial services sector with extensive experience spanning several decades. Currently serving as the Customer Oversight and Improvement Manager at Phoenix Group since April 2017, Chris previously worked as a Freelance Compliance and Complaints Consultant at Prudential Assurance and held multiple roles at NFU Mutual over a 27-year period. Notable contributions include leading significant projects to enhance customer treatment in the life insurance industry and managing complex operational areas, such as Contact Centre and Claims. Chris holds a Fellowship and Associateship from the Chartered Insurance Institute, along with a BA (Hons) in Business Studies from Bournemouth University, and possesses additional qualifications in coaching and project management.

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