Chris Whiting is currently a Senior Customer Outcomes Manager at Phoenix Group, responsible for leading Customer Outcome Testing linked to Product Reviews and change initiatives. With over twenty years of experience in customer services, Chris previously held roles including Customer Services Manager and Business Change Manager at ReAssure, where they managed teams in both the UK and India. Noteworthy contributions include implementing various changes in Customer Services following regulatory reforms and enhancing customer experiences through team leadership and governance oversight. Chris has demonstrated a strong ability in people management, stakeholder engagement, and operational change across multiple roles in the financial services sector.
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