Gary Norman is an experienced Senior Quality Oversight and Outcomes Manager at Phoenix Group since July 2012, where responsibilities include ensuring adherence to customer commitments and fairness principles across outsource service providers and affinity partners. Prior to this, Gary held contracting roles at Deloitte, focusing on risk assessment and relationship management, and spent nearly 15 years at HBOS plc/Lloyds Banking Group as an Area Manager, leading teams of financial advisers to achieve sales and compliance objectives. Earlier career roles include Senior Financial Advisor at HBOS plc and Financial Advisor/Business Development Manager at Cheltenham and Gloucester Building Society, along with foundational experience at Aviva and Yale Materials Handling. Gary's educational background includes diplomas in Quality Management and Financial Advice, as well as retail banking practice.
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