Malcolm Lunn is an experienced IT Service Delivery Manager with over 20 years in the financial sector, including 14 years in Software Engineering and IT Service Operations. Currently serving as IT Business Service Manager at Phoenix Group, they oversee the performance and stability of critical Finance business services while managing relationships with managed service providers. Previous roles include IT Delivery Relationship Lead at Standard Life UK and IT Service Delivery Manager at JT Group Limited, where they successfully implemented ITIL best practices and achieved significant service improvements. Malcolm's background also includes underwriting and administrative roles at Aegon UK, highlighting a diverse skill set in both technical and managerial aspects of IT service delivery.
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