Richard Smith

Richard Smith is a seasoned professional with over two decades of experience in customer service and operations management. Since August 2007, Richard has served as the Senior Customer Oversight & Improvement Manager at Phoenix Group, overseeing a team of senior Customer Service Managers and enhancing service for approximately 6 million customers. Prior to this role, Richard worked at Resolution for seven years in various capacities, including Sales Change Manager and Customer Service Change Manager, and achieved a Six Sigma Black Belt. Richard's career began at Abbey as a Call Centre Manager from 1996 to 1999. Richard’s educational background includes studies at Light Hall School, Solihull.