Stuart Buchanan

Consultancy For Customer Incident Management Programme

Stuart Buchanan is a seasoned Freelance Business Change Professional, Owner, and Director of Buchanan Enterprising Ltd., providing business analysis, architecture, and programme delivery services since April 2009. With extensive experience across various roles, Stuart has engaged with prominent organizations including the Phoenix Group and Lloyds Banking Group, focusing on customer incident management, transaction monitoring, and regulatory compliance. Notable contributions include leading the investigation of customer incidents, implementing agile methodologies, and shaping business architecture for transformational programmes. Stuart holds a BEng in Manufacturing Engineering and Management from the University of Strathclyde.

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