Antara Devi

Antara Devi is currently leading CX training and quality initiatives at PhonePe, focusing on enhancing customer experiences across various BFSI domains, including lending and insurance. With a background in learning and development honed during their tenure at Flipkart, Antara has successfully designed and implemented training programs that align with business objectives. Their previous roles include positions at Citymax India and Open Solutions, among others, where they cultivated skills in training and development. Antara's commitment to customer experience and employee empowerment has made them a recognized leader, earning the title of Economic Times Emerging Leader in 2024.