Gaurav Kumar is a software engineer at PhonePe since July 2023, previously serving as a senior software engineer at Myntra from June 2021 to July 2023. At Myntra, Gaurav significantly improved ticket resolution workflows for customer care agents, resulting in a 25% reduction in average handling time. Gaurav also led the CRM side of an organization-wide data center migration for over five applications. In earlier roles, Gaurav revamped the order cancellation redressal system, resolving critical revenue loss issues, and contributed to multiple customer-facing distributed microservices. Gaurav began a career with a software developer internship at Myntra in April 2020 after earning a Bachelor of Technology in Computer Science Engineering from Motilal Nehru National Institute of Technology in 2021.
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