Mohan M is currently the WFM head at PhonePe, where they provide consulting services and analytical support related to customer data. They previously served as a Senior Analyst at Flipkart from 2013 to 2015 and held various positions in workforce management, including Deputy Manager at HGS from 2015 to 2016. Mohan's experience includes leading customer contact forecasting and implementing business intelligence solutions, significantly reducing customer contact rates and improving service reliability.
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