Sujay Pillai is a seasoned professional with extensive experience in customer operations and support across various industries. Currently serving as a Customer Operations representative at PhoneWatch since August 2023, Sujay is responsible for responding to alarm activations and coordinating with emergency services. Prior to this role, Sujay worked at Amazon Web Services from December 2021 to April 2023, providing enterprise customer support and improving first-call resolution rates through mentorship. Sujay's experience at Goldman Sachs includes roles as an Associate and Senior Analyst, focusing on securities settlement and regulatory compliance. Previous work as a Key Account Manager at Zomato involved developing client relationships and monitoring account performance, and as a Team Lead at Amazon, Sujay emphasized knowledge transfer and customer interaction best practices. Sujay holds an MBA from Bangor University and a Bachelor of Engineering in Electrical and Electronics from PES University.
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