Rob Norton

Rob Norton has extensive experience in customer operations, currently serving as the Global Head of Customer Operations at Phorest Salon Software since December 2005. Norton has progressed through various roles, including Head of Customer Operations, Operations Manager, Customer Service Manager, and IT Support Technician, showcasing a strong focus on customer onboarding, support strategy, and team empowerment. Prior to Phorest, Norton worked as a Database Administrator at Mercer, contributing to pensions data management. Educational qualifications include a BSc Hons in Computer Science from Griffith College Dublin and multiple IT-related certifications, demonstrating a solid foundation in technology and business.