Jay Gallacher is a seasoned technical support professional with extensive experience in the healthcare information SaaS sector. Currently serving as a Senior Manager at Phreesia since January 2017, Jay has progressed through various technical support roles, from L2 to L4, with a focus on providing L2 support for escalated cases and collaborating with the Product Management team on beta releases and product enhancements. Prior to Phreesia, Jay worked at Apple from December 2014 to January 2017 as a Genius, delivering front-line technical customer support and navigating complex situations in a fast-paced environment. Jay holds a diploma in Pre-Service Firefighting from Northern College, obtained between 2015 and 2017.
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