Kumar Yash is an accomplished business leader with extensive experience in customer success and operations. Currently serving as the Business Head for City Business & Operations at PW (PhysicsWallah) since March 2023, Kumar oversees end-to-end business operations, focusing on growth and profitability. Previously, as Senior Manager for Customer Success at PW, strategies were developed and executed to enhance customer satisfaction, retention rates, and overall performance metrics. Kumar's career at Amazon from June 2018 to February 2023 included roles as Team Manager and Senior Associate in Customer Experience, where leadership was provided to improve service efficiency and customer interactions. Kumar holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from Noida Institute of Engineering & Technology, completed in 2018.
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