At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation.

Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation.

Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity.

Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities.

Discover the transformative capabilities of Pia aiDesk by booking a demo today!

Automation

IT Services

Christian Pacheco

Nick Ricucci

Adrian Garcia

Nic Ferraro

James Allen

Nathan Peabody

Timothy Cornish

Terry Irons

Aron Hardy - Bardsley

The Engineering Team at Pia is responsible for designing, developing, and maintaining the cutting-edge technologies that power the Pia aiDesk platform. Comprising skilled software engineers, including onboarding specialists and senior developers, the team focuses on leveraging artificial intelligence and hyperautomation to enhance service desk operations, streamline workflows, and improve user experiences for IT service providers. Their innovative efforts drive the continual evolution of the platform, ensuring optimal performance and integration with existing IT management tools.

Engineering Team

Sales and Business Development Team

Leadership Team

Engineering Team

About

Team members

Other teams at Pia

Sales and Business Development Team

Leadership Team