Erin Yang is an accomplished professional in customer success and sales management with extensive experience in the hospitality and technology sectors. Currently serving as Customer Success Team Lead at Pilot.com since April 2021, Erin previously held the role of Senior Customer Success Manager for Strategic Accounts. Prior experience includes positions as Customer Success Manager at Brandcast, Class Manager for the Wharton Executive MBA Program at The Wharton School, and Head of Customer Success at Sourcery Technologies, Inc. Notable early roles include sales coordination at Trump International Hotel and Tower, and Booking.com, where Erin excelled in client relations and event planning. Educational qualifications include a Bachelor of Science in Hotel and Tourism Management from New York University.
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