Alcides Segovia

Alcides Segovia is an accomplished professional with extensive experience in customer experience, training, and sales management across various industries. Currently serving as DTL at Pet Supplies Plus and a board member at Pilot Network LLC, Alcides previously held the position of Director of Customer Experience & Training at Factory Mattress, where a revolutionary customer experience process was developed. Significant contributions were made as Regional Sales Director at Mattress Warehouse, Inc. and RadioShack, showcasing a strong ability to drive sales growth, team development, and market recovery strategies. Alcides holds a Bachelor's degree in Computer Science from Instituto Tecnológico de Santo Domingo and aviation-related qualifications from Aero-Tech Services Inc. and Aerotech Services.