Amrita Singh is an experienced operations manager with a strong background in contact center management and performance optimization. Currently serving as a Manager at Pine Labs since August 2022, Amrita leads multi-channel operations involving over 300 agents, focusing on vendor strategies to enhance service accountability and reduce costs. Previous roles include Deputy Manager at Pine Labs, where operational efficiency was enhanced through KPI implementation and training programs; Team Leader at Accenture, where operational quality and team performance were improved; and Assistant Manager at Concentrix, leading a team to exceed client service level agreements. Initial career experiences include serving as a Senior Executive at BRANDS2LIFE, focusing on PR management and marketing strategies, and as an Associate in the same firm. Amrita holds a Bachelor of Technology in Mechanical Engineering from IIMT Engineering College, Meerut.
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