Deepak Thakuri is a seasoned professional with extensive experience in operations and project management, currently serving as a Senior Operations Project Manager at Pine Labs since February 2023. Deepak oversees the Digital Contact Center and Virtual Relationship Manager Program, focusing on merchant experience, call center management, and digital transformation in payments. Previous roles include Senior Operations Manager at udaan.com, where Deepak managed buyer experience across multiple channels, and Account Head at Milk Infotech, responsible for customer experience across all touchpoints. Deepak's career also includes leadership positions at HGS, Smart Connect, and various roles in operations and customer care management at Qualtouch BPO Solutions and Caretel Infotech. Deepak holds an MBA in International Business from Periyar University.
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