Mayank Bhatnagar

Mayank Bhatnagar is an experienced professional in client relationship management and customer experience, currently serving as the Head of Hospitality Services at Pine Labs since May 2023. Prior to this role, Mayank Bhatnagar worked as a Client Relationship Manager at Falcon from October 2021 to April 2023, where responsibilities included acquiring B2B clients and utilizing CRM tools to enhance client servicing. At American Express, from January 2017 to October 2021, Mayank Bhatnagar held positions as both Relationship Manager and Lead Business Analyst, focusing on merchant acquisition, team management, and project initiation for business growth. Earlier experiences include roles at Genpact Headstrong Capital Markets and Convergys Intelligent Contact, emphasizing customer service and query management. Mayank Bhatnagar holds a postgraduate degree in Marketing from Indira Gandhi National Open University and a Bachelor's degree in Electrical, Electronics and Communications Engineering from IETE.