Ravinder Sharma currently serves as the Associate Director of Customer Experience at Pine Labs since December 2021, focusing on various touchpoints such as apps, voice bots, and digital learning experiences. Previously, Ravinder held the position of Chief Manager for Training and Service Quality Assurance at Airtel Payments Bank, overseeing quality assurance programs and customer advocacy initiatives from April 2018 to December 2021. Earlier experience includes training project management at Bada Business Pvt. Ltd., business development management at Netcom Computers, and operational management roles at Wipro BPO, Concentrix, and Convergys. Ravinder's educational background features an Executive Program in Digital Transformation from XLRI Delhi-NCR and an MBA in Information Systems from Sikkim Manipal University.
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