Trudy Sharma is an experienced professional in operations and customer experience management with a career spanning over 20 years. Currently serving as Associate Director of Operations at Pine Labs since January 2017, Trudy oversees various operational functions and enhances customer journeys through data analysis and strategic improvements. Previous roles include significant leadership positions in customer experience, business development, and sales, demonstrating a strong commitment to exceeding customer expectations. Trudy has an educational background in English Literature with a Bachelor's degree from the University of Rajasthan and is currently pursuing an MBA in Marketing at K J Somaiya Institute of Management.
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