Daniel Kirby is a Customer Support Transformation Leader with over 15 years of experience in evolving customer support models to integrate AI and data-driven strategies. They have held various managerial roles, including Support Manager at Ping Identity and Community & Customer Support Manager at Ultraleap. Daniel's expertise lies in creating scalable support strategies that blend automation with human empathy, while also focusing on team development and customer experience. They earned a degree in Cultural and Media Studies from the University of the West of England.
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