Drew Crane is an experienced professional in customer success and account management, currently serving as a Customer Success Outcome Manager at Ping Identity since May 2025. Prior to this role, Drew worked at Delinea as a Customer Success Manager and Account Executive, contributing to customer satisfaction and retention from August 2022 to May 2025. Earlier positions include a Fundraising Sales Consultant at Network for Good, an Account Executive at Higher Logic, and various sales roles at Cision. Drew began a career in media as an Editorial Assistant at York Daily Record/Sunday News and held multiple editorial positions at The Breeze, James Madison University. Drew holds a Bachelor of Arts in English Language and Literature from James Madison University, earned between 2010 and 2014.
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