Emily B. is a seasoned global leader specializing in technical support within the SaaS industry. They have held various senior management positions, including their current role as Sr. Manager of Technical Support at Ping Identity, where they lead global teams and enhance customer support processes. Previously, Emily contributed significantly at Marketo, Accenture, and Twilio, demonstrating expertise in team development, vendor management, and achieving high customer satisfaction rates. They hold a proven track record of building successful support operations and driving substantial revenue growth through strategic initiatives.
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