Jim Coates is a seasoned Professional Services Leader with over 15 years of experience in Strategic Operations and Customer Success across SaaS software and technology companies. Currently serving as a Senior Project Manager for Business Transformation at Ping Identity, Jim previously held the role of Director and Chief of Staff at Wolters Kluwer Health, where they led initiatives in Professional Services, Client Success, and Process Improvement. Jim has also contributed to organizations such as TTEC and Lumen Technologies in various project management and technical leadership roles. They are pursuing a degree in Civil Engineering at Metropolitan State University of Denver, further demonstrating their commitment to lifelong learning and operational excellence.
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