Leah Backus is a seasoned instructional designer and course developer with extensive experience in creating and managing learner-focused training programs for SaaS and on-premises identity security solutions. Currently serving as a Senior Course Developer at Ping Identity since October 2025, Leah previously led instructional design at SailPoint, where responsibilities included developing hands-on labs and collaborating with stakeholders to align training with product launches. Leah's experience also spans roles at Acoustic and IBM, where documentation and usability enhancements significantly improved user experiences and customer satisfaction. Leah holds a Bachelor of Arts in English Language and Literature and a Master of Library & Information Science, both from The University of Texas at Austin.
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