Marc Harris

Marc Harris serves as the Director of Customer Success & Renewals at Ping Identity, a position held since January 2024. Prior to this role, Marc took on various leadership positions at ForgeRock from June 2021 to May 2024, including Director and Senior Manager of Customer Success & Renewals. Experience at BMC Software from December 2014 to June 2021 encompassed responsibilities as Principal Customer Success Manager and Lead Customer Success Manager. Marc's career also includes a role as Customer Service Manager for Asia Pacific & Japan at Symantec and various positions at CA Technologies from 2000 to 2013, concluding as Director of Customer Success. Early career experience includes a Systems Administrator role at The Smith's Snackfood Company. Throughout these roles, Marc focused on enhancing the post-sales experience for key accounts, particularly in the federal government sector.