Peter W. is a seasoned Customer and Cloud Operations Executive with extensive experience in leading technical support and customer success teams in the SaaS and IaaS sectors. They served as the Director of Technical Support at Sylantro Systems from 2000 to 2005, and from 2016 to 2025, they held various leadership roles at VMware, including VP Cloud & Customer Operations and VP of VMware Government Services, where they significantly scaled operations in cloud infrastructure. Currently, they are the VP Global Support at Ping Identity, continuing to leverage their expertise in customer-centric operations. Previously, they contributed to customer success initiatives at Bracket Computing and held roles at Cisco Systems that shaped technical support and operations strategies.
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