Tapsa Nylander is a seasoned professional with extensive experience in customer service management and maintenance systems, currently serving as the Customer Service Manager at Pinja Group since August 2021. Responsibilities include project management for Novi CMMS implementations, maintenance process consulting, training, and capturing customer requirements to inform system functionality. Prior to this role, Tapsa was the CMMS Manager at CRH, where SAP PM implementations were supported, and served as the Business Process Owner for Plant Maintenance at Finnsementti, driving the development of common maintenance processes across Europe. Additional experience includes roles in purchasing and operational management at Työkalutukku Oy and Fläkt Woods AB, respectively. Tapsa holds a Master’s degree in Industrial Engineering and Management with a specialization in Logistics from LUT University.
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