Marvin Roca is an experienced Operations Manager with a strong focus on operational excellence, servant leadership, and business development. With over 18 years of experience in leadership roles, Marvin's expertise spans project management, customer experience, and team scaling, leading to significant growth and high performance across various organizations. Currently, Marvin serves as Operations Manager at Pinnacle Intelligence, where they mentor teams, oversee call center operations, and implement strategic initiatives. Previous roles include Senior Team Manager at [24]7.ai and Head of Operations at Emapta Global, where they demonstrated a commitment to continuous improvement and client satisfaction. Marvin's educational background includes a Bachelor of Business Administration from De La Salle-College of Saint Benilde.
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