Ciaran M. is an experienced IT operations specialist currently working at Pinterest since January 2022, where responsibilities include leading planning and strategy discussions related to Helpdesk and IT customer experience, as well as managing IT-wide OKR Portfolio processes. Previously, Ciaran served as an IT Operations Lead, providing technical expertise to helpdesk teams and executing valuable projects to enhance IT operations. Prior experience includes roles at Amazon Web Services as an IT Support Engineer, addressing diverse software and hardware issues, and at Engineers Ireland as an IT Executive, ensuring the integrity of IT systems and compliance with security protocols. Ciaran holds a Professional Diploma in Project Management from UCD Professional Academy and possesses a solid background in IT support and network administration from various organizations, including Long View Systems and Google Ireland with Astreya.
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