Jackson W. is an experienced professional with a diverse background in product operations and customer service. Currently serving as a Senior Product Operations Manager at Pinterest since January 2018, Jackson has successfully scaled onboarding processes for a new ad format and established standardized metrics for user adoption in early product phases. Previously, Jackson held various roles at Pinterest, including Product Operations Manager, where a 120% increase in Measurement API adoption was achieved through strategic developer support initiatives, and Product Specialist, where ticket resolution time was significantly decreased. Jackson has also contributed to the snowboarding industry as an instructor and supervisor across multiple resorts, showcasing strong leadership and instructional skills. Educationally, Jackson holds an Associate's degree in General Studies from Utah State University.
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