Luiz Xavier has extensive experience in IT and customer support roles, beginning as an Analista de suporte at Universidade Presbiteriana Mackenzie from May 2008 to May 2013, where responsibilities included analyzing equipment acquisition and maintaining Windows servers and workstations. As a Consultor de Tecnologia at 2H Offshore from May 2013 to February 2018, Luiz managed a network and implemented helpdesk systems. In a series of roles at VTEX from February 2018 to February 2023, including Customer Excellence Leader, Technical Account Manager, Partner Account Manager, and Solutions Architect, Luiz oversaw technical support processes and ecommerce projects while managing customer support metrics. Luiz also worked as an English Instructor at Yes! Idiomas between August 2014 and December 2017, teaching various age groups, and currently serves as a Technical Account Manager at Pipe17 since July 2025. Educational qualifications include a Técnico em Informática from Sistema MV1 (2004-2006) and a Bacharelado em Administração from Faculdade Moraes Júnior (2010-2014).
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