Patsy Mullen-Conolly

Patsy Mullen-Conolly is an accomplished professional with extensive experience in client experience and insights, currently serving as Director of Client Experience and Insights at Pitcher Partners since February 2021. Key responsibilities include enhancing client experiences through design-led and data-informed strategies. Previously, Patsy held consulting roles where support was provided to financial and professional services in addressing customer experience and branding challenges. Significant achievements include leading member experience initiatives at legalsuper, where a focus was placed on customised engagement and data-driven solutions. Patsy's background encompasses leadership in customer experience and marketing roles across various financial institutions, along with solid educational credentials including a recent Graduate Certificate in FinTech and ongoing studies in Public Health.