Where do you want to go? Pivot is broadband’s leading marketing and CX agency. We collaborate with people who are doing meaningful work in the communities they serve and come alongside them to help their organizations grow and thrive. We accomplish this by assisting organizations in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. We also love ice cream, because ice cream.

Consulting

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Training

Pivot

Pivot's headquarters in Portland, OR, United States

This department is responsible for overseeing and executing creative projects and initiatives.

Creative Services

The Customer Account Management Team at Pivot is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and maximizing their satisfaction. This team, comprising various types of Account Executives, collaborates closely with clients to understand their goals, assist them in defining and living out their brands, and effectively communicate their unique stories to strengthen customer relationships and drive growth.

Customer Account Management Team

The Marketing and Digital Strategy team at Pivot drives the growth and success of client organizations by developing comprehensive marketing campaigns, optimizing digital presence, and enhancing customer experiences. They focus on defining brand messaging, executing targeted advertising strategies, leveraging data analytics for optimized performance, and fostering strong customer relationships. The team collaborates closely with clients to tell compelling stories and ensure their brands resonate in the communities they serve.

Marketing and Digital Strategy

The Project Coordination Team at Pivot is responsible for orchestrating the various elements required to execute successful marketing and customer experience (CX) initiatives. Comprised of Senior Project Coordinators, a Resource Coordinator, and a Web Project Manager, this team ensures projects are completed on time, within budget, and to client specifications by managing resources, timelines, and cross-functional collaboration.

Project Coordination Team

The Design Team at Pivot is responsible for creating visually compelling and brand-aligned creative assets that drive engagement and enhance customer experiences. They work collaboratively to develop branding, marketing materials, and digital experiences that tell unique stories and foster strong relationships between our clients and their communities.

Design Team

The Leadership Team at Pivot guides the company's strategic vision and operations. This team, comprising the CEO/Founder, President, Vice President of Customer Experience, and VP of Finance and HR, ensures that Pivot effectively supports its clients in brand development, storytelling, and customer relationship enhancement. They steer the company toward growth and community impact while nurturing an innovative and collaborative culture.

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Other teams

Customer Account Management Team

Marketing and Digital Strategy

Project Coordination Team

Design Team

Leadership Team