Felipe Avila is an experienced Information Technology Support Analyst, currently employed at Pivotree since June 2022. With a robust background in IT support, Felipe previously worked at LifeLabs Medical Laboratory Services from January 2012 to June 2022, providing Tier 1 and Tier 2 support and account management for over 3000 employees, including lab staff and healthcare providers. Prior roles include Helpdesk Technician at Biovail Corporation, Help Desk Analyst positions at Pivotal Solutions and Kelly Services, and Second Level Bilingual Help Desk Analyst/Team Lead at Fluor Engineering, where Felipe managed technical support tickets and provided troubleshooting assistance. Felipe began a technical journey as a Computer Technician at Computers for Schools, where computer parts were refurbished and tested. Educational qualifications include a degree in Network Administration from Herzing College and studies at Universidad Nacional de Colombia.
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