Jakob Østerby

Jakob Østerby began their work experience in 2008 as a Professional Handball Player for Skanderborg Håndhold. In 2012, they transitioned to become a Customer Service Representative at Rar Bar ApS and held this role until 2014. The following year, Jakob took on the role of Sponsorship Manager at IK Skovbakken.

In 2015, Jakob joined Pixelz Inc and served as an Operations Manager. During their time at Pixelz, they led a complete departmental and management reorganization in the global service operation, opened a new office in Da Nang and scaled the operation to 300 people within a year, and implemented a new C&B program for 550 employees, resulting in reduced employee turnover and improved ENPS.

In 2016, Jakob was promoted to Executive Vice President of Operations at Pixelz, where they led the implementation of S.A.W. (specific details not provided). From 2017, they assumed the role of COO at Pixelz and consolidated and reorganized the regional support teams into a global customer success team. Jakob implemented a new customer success framework and strategy, resulting in high customer satisfaction scores, low churn rate, and increased revenue.

Jakob Østerby began their education at Holstebro Commercial School from 2002 to 2005, where they completed the HHX, Higher Commercial Examination Programme with a focus on the International Class. Jakob then enrolled at Aarhus BSS - Aarhus University and obtained a Bachelor's degree in Economics and Business Administration from 2008 to 2012. Jakob further pursued their studies at Aarhus BSS - Aarhus University, completing a Master's degree in Finance and International Business from 2012 to 2014. During their Master's program, Jakob Østerby also had the opportunity to study abroad at RMIT University in Ho Chi Minh City, Vietnam, during the third semester in 2013 and 2014. The exact field of study for this study abroad program was not specified.