Miga K.

Miga K. is a seasoned Technical Support Manager at Plaid since April 2020, with prior experience as a Technical Support Specialist at Clever Inc., where notable achievements included a 6.8% increase in annual customer self-service rates through AI tools, significantly reducing ticket volumes and associated costs. Miga consistently surpassed performance metrics during tenure, managed a comprehensive knowledge base, and collaborated across teams to resolve product limitations. Earlier experience includes teaching mathematics at Mentoring Academy and serving as a snowboard instructor at Sugar Bowl Resort. Miga holds a Bachelor of Science in Psychology with a Biological Emphasis from the University of California, Davis, and is currently pursuing a Nanodegree in Intro to Programming through Udacity.