Stephen Giles is an experienced support engineer currently working at Plain since October 2025. Between January 2022 and October 2025, Stephen held the position of Enterprise Support in Customer Experience at Notion. Prior to this, Stephen worked at Slack as a Senior Customer Experience Agent and earlier as a Customer Experience Agent from January 2020 to January 2022. Stephen's career in customer support began at Nitro, Inc., where responsibilities included Team Lead for Customer Support and Success EMEA and Level 2 Technical Support Engineer from August 2014 to January 2017. Additional experience includes roles at Butlers Bingo, Imagine Communications Group, Stream Global Services, and Carillion Energy Services, focusing on customer support, technical assistance, and social media management. Stephen holds a Higher Diploma in Software Development from the National College of Ireland and a degree in Medicinal Chemistry from Trinity College Dublin.
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