James Oran

James Oran is an experienced Senior Manager specializing in donor care, currently leading a team of 20-30 agents at Plan International Canada since October 2018. Responsibilities include managing revenue, retention, and acquisition targets, providing leadership and coaching, and facilitating staff development. Prior to this role, James held managerial positions at Freedom Mobile, overseeing customer escalations and care teams, and at FutureShop, where leadership was provided to front-line staff. James began a career in supervisory roles at Ambassador Duty Free. An academic background includes a Bachelor of Arts in Psychology from the University of Windsor, completed in 2011.