Jacob LaViolet

Jacob LaViolet has a diverse work experience spanning various roles and industries. Jacob started their career at the Center for International Policy as an Office Manager, where they were responsible for ordering supplies, managing contracts, and troubleshooting IT issues. Jacob also played a key role in organizing office events and assisting with program conferences.

After that, Jacob joined UC Santa Barbara as an Undergraduate Programs Assistant and later progressed to become the Undergraduate Programs Coordinator. In these roles, they were responsible for coordinating various programs and events within the undergraduate department.

Following their time at UC Santa Barbara, Jacob joined AppFolio, Inc. as an Associate Customer Success Manager. Jacob provided timely support to customers via phone, chat, and email, and ensured a positive customer experience through exceptional service. Jacob also utilized SalesForce to manage customer interactions and inquiries.

Currently, Jacob is working at Plane as an Operations Associate. Jacob has also held the position of Senior Operations Specialist, and is currently serving as the Customer Success Manager. Their responsibilities include managing customer relationships, ensuring smooth operations, and providing excellent customer service.

Overall, Jacob LaViolet has gained extensive experience in customer success, operations, program coordination, and office management throughout their career.

From 2010 to 2012, Jacob LaViolet attended Hope College and obtained a Bachelor of Arts degree in International/Global Studies.