John Roberts is an accomplished Contact Centre Consultant with extensive experience in customer contact software solutions, having worked across various roles since 1999. Current contributions at John Roberts Services Ltd include presales design, requirements gathering, and third-line support for contact centre solutions. Prior positions include consulting roles at planet it, Westcon, Dimension Data UKI, and others, where expertise in Cisco technologies and complex project methodologies was developed. Educational credentials include a degree in Computer Studies from the University of Central Lancashire and Post Graduate Certificates in Computing for Commerce and Industry from The Open University.
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