Lisa Sinclair

Lisa Sinclair has a diverse work experience spanning across multiple industries. Lisa is currently working as a Customer Success Manager at Planhat since 2023. Prior to that, they held the position of Director of Customer Success at CampusReel from 2020 to 2023. In this role, they led the implementation of a strategic and scalable Customer Success platform and team, resulting in improved customer relationship management practices and revenue growth.

Lisa also has experience working at QS Quacquarelli Symonds, where they held various roles including Customer Experience Director and Account Executive. As Customer Experience Director, they were responsible for redesigning the customer experience for North American business school and graduate school customers. Lisa was recognized as the "Team Player of the Year" in 2019 for their excellent team working and collaboration skills. In their role as Account Executive, Lisa combined B2B sales with account management to exceed sales targets and nurture customer relationships.

Before joining QS Quacquarelli Symonds, Lisa worked as a Customer Service Manager at Estacada School District, where they provided administrative sales support and post-sale customer support to 70+ domestic and international business school accounts. Lisa also has experience as a Spanish Teacher at Estacada School District, where they managed classes and developed language curriculum.

Lisa's earlier work experience includes roles as an ESL Instructor at Bridge Linguatec Language Institute and as a Marketing and Licensing Coordinator at JEM Sportswear. At JEM Sportswear, they managed relationships with licensors and executed tradeshow events. At ICM Partners, they worked as an Assistant to a Motion Picture Literary Agent, managing schedules and facilitating inquiries for film rights.

Overall, Lisa Sinclair has a strong background in customer success, account management, and sales, with experience in various industries including education, technology, and entertainment.

Lisa Sinclair obtained a Bachelor of Arts (B.A.) degree in Communication Studies from UCLA, where they studied from 2003 to 2007. Following their undergraduate studies, they pursued a Master of Arts (MA) degree in Secondary Education and Teaching at Marylhurst University, completing their studies from 2010 to 2012. In 2009, Lisa obtained an IDELT certification from Bridge Linguatec, and in 2023 they obtained a certification as a Certified Power User - Organise Customer Data from Planhat.